Delete your account

Last updated: September 14, 2026

You can delete your liway account and everything in it at any time. Deleting is permanent — there is no recovery window and no way for us to bring the data back. This page covers how to do it from inside the app, and what to do if you cannot get into the app any more.

Read this first if you pay for Full liway. Deleting your liway account does not cancel your subscription. Apple and Google hold the subscription, not us, and we have no way to cancel it on your behalf.

If you delete your account without cancelling, you will keep being charged. Cancel at the store first — the steps are at the bottom of this page — then come back and delete.

The fastest way: in the app

If you can still sign in, delete from inside liway. It happens immediately, with no waiting on us.

Open liway and go to Settings.
Tap Delete account.
Type your email address, enter your password, and enter the six-digit code we email you.

All three have to match. We ask for this much because the action cannot be undone. Once confirmed, the deletion runs straight away and we email you a confirmation.

If you cannot get into the app

If you have uninstalled liway, lost the device, or cannot sign in, email us and we will delete the account for you:

connect@liway.app — subject line: Delete my liway account

Send it from the email address on the account. We will reply to that address to confirm the request before anything is deleted — we will not delete an account because a message asked us to, since we have no other way to know it came from you.

We act on verified requests within 30 days, and normally within a few business days. You do not need to reinstall the app, and you do not need an account password to make the request.

What gets deleted

Everything tied to your account, in one go:

Your bank connection is revoked at Plaid before anything else, so the link is cut at the source.
Your account record, and with it your financial profile, bills, income streams, predictions, transactions, cycle history, connected accounts, onboarding state, notification preferences and push tokens, subscription record and billing history, and every sign-in, verification and reset token.
We write one line to an internal audit log recording that a deletion happened and when. It contains no personal data.

There is no recovery window. Once it runs, it is gone.

What we keep, and why

One thing survives, and it holds nothing about you or your money: a one-way fingerprint of your email address.

Full liway starts with a free trial, and the trial is one per person rather than one per account. Without this record, deleting an account and signing up again would hand out a fresh free trial every time. So we keep a salted cryptographic hash of the address alongside the day the trial started — and, if an operator had given you a trial of a particular length, that length and a short internal note of why.

The hash cannot be reversed to recover your address, and it is not linked to anything else. It is kept indefinitely, because a trial claimed once should stay claimed. If you would prefer it removed as well, say so in your email and we will delete it — it only means a future sign-up on that address could start a new trial.

Cancel your subscription first

Only if you subscribe to Full liway. Check In is free, so if you never subscribed there is nothing to cancel and you can skip this.

On iPhone or iPad: open Settings, tap your name at the top, tap Subscriptions, tap liway, then tap Cancel Subscription.

On Android: open the Google Play Store, tap your profile icon, tap Payments & subscriptions, tap Subscriptions, tap liway, then tap Cancel subscription.

Cancelling stops the next renewal. You keep Full liway until the end of the period you have already paid for. Refunds are handled by whichever store took the payment, not by us.

Questions

Email connect@liway.app. For the full detail of what we hold and for how long, see our Privacy Policy.